We aim to dispatch all orders placed before 12 PM on the same day, and the vast majority are sent via Royal Mail Tracked 48, which typically arrives within 2–3 working days. If you choose the Tracked 24 upgrade at checkout, you can expect your parcel even faster — usually the next working day. For international orders, delivery times vary by country but are always fully tracked and reliable.

We accept returns within 30 days of delivery, provided the item is returned in the same condition it was sent. If there’s any issue with your order, please contact us first — we’re always happy to help and resolve things quickly. While we don’t offer direct exchanges, you’re welcome to return an item for a refund and place a new order. Return shipping costs are the buyer’s responsibility unless the item was faulty or not as described.

You can update your shipping address directly on the checkout page before placing your order. If you have a registered account, you can also change your default address anytime in your profile settings.

You can track your order using our built-in order tracker, available in your account under the “Orders” tab. As soon as your order is dispatched, tracking details will appear there so you can follow your delivery every step of the way.

We’re here to help! You can reach us by phone, text, or WhatsApp at 07852 422427, or email us at admin@edeltashop.co.uk. Whether you have a question, need help with an order, or just want to chat about an item — we’re always happy to hear from you.

If your order hasn’t been dispatched yet, just get in touch with us as soon as possible — we can update the address for you. If your order has already been shipped but not yet delivered, contact us within 1 day and we’ll do our best to reroute the parcel. While we can’t guarantee changes once an item is in transit, we’ll always try to help where we can.

We ship to most countries worldwide using tracked and reliable services. If you don’t see a standard shipping option available for your location at checkout, please contact us — we’re often able to arrange alternative delivery solutions to get your order to you.

Yes, we aim to ship all items in a single package whenever possible. This helps reduce waste, keeps shipping costs lower, and ensures your order arrives together and safely.